Jim Holden has been fielding Kane County 911 calls for over 20 years

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Jim Holden has been fielding Kane County 911 calls for over 20 years

When we think of first responders, we often picture a police officer, firefighter or paramedic, but there is one essential first responder who often is involved before any of those arrive on the scene but is rarely seen.Jim Holden is a first responder who is heard but rarely seen. He has been the voice on the other end of thousands of Kane County 911 calls.Jim Holden is a dispatcher at Kane County Emergency Communications (KaneComm) in Geneva. (…